Refunds Direct Customer Satisfaction Survey
We completed a tax refund for you recently and we are keen to know what you thought of our service. The survey takes just a minute or two and we would be extremely grateful if you can let us have your views. Where we ask for ratings, '1' is poor and '5' is excellent. Thanks in advance!
Your name*
How did you hear about Refunds Direct?*
Google search
Other search engine
Referred by a friend
By a Refunds Direct Agent
Press Article
Link from another web site
Did you look at other tax refund companies before choosing Refunds Direct?*
Yes
No
If yes, which ones?
Tax Buddies
Tax Back
Rapid Refunds
First Contact
What type of refund did you receive?*
Childrens Tax Credit Refund
Income Tax Refund
Mechanics Tools Refund
CIS Refund
Expenses / Mileage Refund
How satisfied were you with the length of time your claim took?*
1
2
3
4
5
How satisfied were you how we kept you up to date?*
1
2
3
4
5
How accurate was the estimate we provided you with at the start of your claim?*
1
2
3
4
5
Do you think that our fees represented good value?*
1
2
3
4
5
Overall, how would you rate the service you received?*
1
2
3
4
5
Would you or have you recommended our company?*
Yes
No
We like to hear our customers views, good and bad. See here's your chance to let know what you you liked about our service and what you didn't
What other 'tax' help would you like to see us offer?
* Indicates field is required.